top of page

Frequently Asked Questions

What is Hammer & Heart? 

We are a local nonprofit that provides urgent home repairs to lower-income families who are financially unable to maintain their home in a safe condition.

 

What is an URGENT Home Repair?

Urgent home repairs are issues that make the home unsafe or unlivable. Roof leaks, electrical hazards, heating problems, leaky plumbing, and accessibility concerns are common examples. We only address conditions that may be a hazard to the homeowner.

 

What Types of Home Repair Are You Unable to Address?

Typically, we are unable to address non-urgent issues. These include regular maintenance concerns (house cleaning, leaf raking, gutter cleaning, grass cutting, etc.) and issues that do not present a hazard to the homeowner (aesthetic repairs, drywall repair, appliance repair, etc.)

 

​​Who is Eligible for Help?

We serve residents of the Swannanoa Valley (Ridgecrest, Black Mountain, Swannanoa.) They must own and occupy the home in need of repair, have a household income that does not exceed 50% of Buncombe County's median income ($25K for one household member), and have an urgent repair need. Elderly, disabled, and single-parent households are given priority.

 

​​Who Does the Repair Work?

We match projects to private contractors or volunteer teams who can provide quality home repairs. 

 

How Much Does It Cost The Homeowner?

If approved, we will assist the homeowner in addressing the home repair or accessibility issue. We will ask the homeowner to provide resources—financial resources, labor, or otherwise—where they are able. Eligible homeowners will not be denied assistance if they have no resources to offer.

 

​Do All Who Apply Receive Assistance?

We do not offer assistance to everyone who applies. Assistance is based on the availability of funding, urgency of need, eligibility, and special-needs factors.

 

How Do I Apply?

Visit our website, hammerandheartwnc.org, or call us at 828-803-1802 to request an application.

 

​​Is Hammer & Heart a nonprofit organization?

Yes, we are a 501c(3) organization. Our  board oversees our efforts, a director manages our operations, and volunteers provide support. All donations are tax-deductible.

 

​​How Can I Support the Efforts of Hammer & Heart?

  • DONATE. Financial donations are essential to our efforts. Our ability to provide home repairs directly relies on our funding.
  • DISCOUNT. Local contractors help us make each dollar count by providing discounts on their services.

  • VOLUNTEER. Volunteers play a critical role by providing labor on small projects, raising funds, assisting with administrative tasks and working with our clients.

  • ENGAGE. Sign up to become a Neighbor Advocate. Neighbors with urgent financial needs often also have unfulfilled social and emotional needs. Be a friend to a neighbor in need!

  • CONNECT. Tell us about neighbors who have urgent repair needs, and spread the word about our services.

 

​​How Do I Volunteer?

Fill out a brief volunteer application. On the application, you will be given an opportunity to share your skills, tell us your availability, and let us know how you would like to help.

 

​​Can My Company Help?

Our business partners support us financially, provide volunteers, and refer clients. If you are a local contractor, you can provide us discounts on your services. Let us know your availability by filling out a Contractor Application online.

 

​How Do I Donate to Hammer & Heart?

Click the donate button in the menu to give via Credit Card or PayPal. You may also send a check directly to PO Box 577, Black Mountain, NC 28711.

bottom of page